FAQ

Frequently Asked Questions

Everything you need to know about InWove, your order and your products.

Orders

How can I place an order?
Simply browse our collections, choose your favourite piece and add it to your bag. Follow the checkout process to complete your order.

Can I buy an InWove piece as a gift?
Yes. Our pieces are designed to be beautiful gifts, and our products are carefully packaged so they're ready to give.

Can I add a gift or story charm to my order?
Where available, you can select additional charms, scarf clips, cards and other add-ons on the product page.

Shipping

Do you offer free shipping?
Yes. Free shipping is available on orders over $100.

How long will my order take to arrive?
Delivery times depend on your location and the shipping method selected at checkout.

Will I receive tracking?
Yes. Tracking information will be provided once your order has been dispatched.

Returns

Can I return my order?
Yes. Eligible purchases can be returned within 30 days of receiving your order.

How do I request a return?
Email hello@inwoveco.com with your order number and details of your return request.

Products

How can I style my scarf?
InWove scarves are designed to be versatile. Wear them around your neck, in your hair, on your handbag or around your wrist.

What are Story Charms?
Story Charms are meaningful symbols designed to personalise your InWove piece and represent something that matters to you.

What are Cause Bag Charms?
Cause Bag Charms represent causes and communities that matter, including mental health, women's health, carers, neurodiversity, inclusion, animal rights and Pride.

Impact

How does my purchase create impact?
A portion of every purchase is donated to organisations and charities creating positive change.

What does “Wear What Matters” mean?
It's at the heart of InWove — wearing something beautiful while carrying a story, value, cause or message that matters to you.